Dell laptop touchpad not working intermittently.

Dell laptop touchpad not working intermittently 9, A01 Gestures are not working. Oct 21, 2021 · I also have the same problem (with a dell xps 15 7590), I updated my laptop to windows 11 and my touchpad only works for 1 min after startup. Unintended or ghost touches. It can cause the computer to stop responding or to not boot into the operating system. So if your Dell® laptop's touchpad isn't working, it can be incredibly frustrating. There is a similar thread on here for the 7450 (14" version of this machine which also has the collaboration touchpad), which noted the same issue (touchpad doesn't wake after sleep). Mar 18, 2022 · The touchpad suddenly stopped working. The trackpad shortcut can be found from the F one key to the F12 key. Apr 19, 2025 · Warning: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly. Oct 26, 2021 · See this post . Looking in Settings and Device Manager, I cannot find any reference to Touchpad or any Touchpad drivers. The touchpad stops responding temporarily but starts working again after a while. Jun 17, 2022 · For most users, the touchpad stopped working after updating to Windows 11. Then I lose the scroll function and the next minute the touchpad itself is not responsive. It appears to have been uninstalled completely. Jan 15, 2021 · I got a Precision 7550 in Jan 2021. Do I need to reinstall new drivers? It's an Inspiron Jul 28, 2021 · Turn the computer back on and retest the touchpad buttons. Left or right click or tap doesn't work. I will do my best to help you. Touchpad freezes intermittently. Jul 21, 2024 · Also not getting any joy on a fix from dell on this. Sometimes unplugging the power resets it for a while, as does disconnecting my 2nd screen. If drivers are not the solution, you may need to replace the keyboard. It seems that there's finally a fix for the stutter touchpad issues that have been plaguing the recent XPS 15s. Ensure the Touchpad On or Off toggle is highlighted (it should have a box around it), and press the Spacebar to enable or disable the touchpad (Figure 2). Simply disabling and enabling the touchpad in Windows settings will most likely fix it. Operating System: Windows 10 (Upgraded from 8) Hello, I keep having problems with my touchpad. Warning: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly. Dell changed the laptop by a brand new one but it's still the same behavior. Plugging in a mouse it all worked fine. Laptops work fine with a wired mouse. Something is wrong with the Laptop itself, or the updates that cause the issue, which explains, 1) why the first time my touchpad stopped working and then, began to work after an update, but 2) not why the touchpad stopped again, unless there is a missing update, and 3) why an external mouse does work but The issue is definitely a power issue. I have the same problem too. And will keep you updated here Nov 23, 2015 · c. After calls to tech support, Dell exchanged the first for a second laptop. Oct 25, 2022 · I too have had issues with the touchpad of a Latitude 7430. Nov 24, 2021 · Since then my touch pad is intermittent when opening the lid from sleep. Don't worry though, Asurion is your one-stop shop for troubleshooting your tech. It gets worse when the laptop is busy. The person told me that touchpad is not freezing in bios. Jun 7, 2024 · It looks like you're having a problem with the touchpad not working. At first the second one seemed OK, but normally it is used while docked, with an external mouse. I have found that re-installing the touch pad driver and rebooting brings back my stick and touchpad. They advised me, that it will be issue with software, as hardware replacement did not solve the issue. Mar 7, 2025 · In the Search box, type touchpad settings. Figure 2: Touchpad On or Off Toggle Gestures are not working. The only solution is to restart the laptop every time - pain. I have to keep my finger on the pad for about 2 seconds, and then the cursor moves. 0 but it's still the same once again : after a sleep, the cursor is not visible and so my touchpad unusable. There are no available updates in DCU v 4. Inspecting for Physical Damage or Debris. I have the same issue. You can open Device Manager to see if there are any I2C Devices with abnormal drivers. It freezes only while using OS. Apr 24, 2025 · Users indicate that the left-hand, right-hand, and top edges of the touchpad do not work. Jun 4, 2022 · If u tried all toubleshoots and touch pad lock isn't it then here's the solution!! Get your tools Carefully pull up your keyboard pad and underneath is 3 cable ribbons 1 connects your touch pad, the other connects the keyboard, and 1 is your power. I'm obviously not that eager to do that, especially because it gives no guarantee it will Mar 3, 2022 · I've had an intermittent problem with my laptop touchpad. Ultimately the problem persists, and my mouse freeze from time to time for no apparent reason. Even if you got a different model make sure you read the steps and google the specific differences for your own model. Nov 18, 2022 · However, in recent times, touchpad issues have been reported to a greater extent by Dell laptop users. Apr 4, 2025 · The article provides information about Latitude 7450 collaboration touchpad intermittently not working. In some rare instances infect the computer with a virus, trojan, or other malicious software. The problem seem to be effecting Win11 machines which makes me think that these could be driver related as there are no other touchpad settings but the one in Windows 11. This is what I have done so far to attempt to fix the problem: > Reinstalled touch pad driver. If you are adept at taking a laptop apart, try re-seating the keyboard, or have a local shop do this for you. Last post on there was a few months back when dell released a new firmware update for the touchpad. Wishing all Dell owners the best of luck for 2025! May 5, 2024 · Hi @henryhoover . Note: The shortcuts I use are for Acer Nitro 5 and could be different for each model. Likely though, you probably need to replace the keyboard (assuming the touch pad to part of the keyboard assembly). While we have a separate and more comprehensive guide for how to fix a touchpad that is not working with a list of 8 different solutions, in this article, we will go over the methods to fix touchpad in Dell laptops specifically. Apr 16, 2025 · Normally again, confirm if the touch pad can be enabled through the function key, press and hold the function key and the F seven key simultaneously. May 12, 2022 · Bought Feb 2022 but since May touchpad sometimes doesn't work, then other times cursor quivers, random things open as if I am right or left clicking when I am not anywhere near the touchpad. Apr 18, 2025 · When you do not have another mouse or touch screen, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved. 8. May 17, 2021 · After powering my laptop from sleep mode, and even after a reboot, my mouse and touchpad do not respond to any clicks made. The last post is a recommendation to "press the laptop power button, wait 2 seconds and the press it again to resume and login again" There is no indication of how the power button is configured. Jun 20, 2020 · The keyboard mouse stick stops working and so does the touch pad. Gestures are not working. Dell support sent a technician to my home to replace the touchpad. The only way I can control my open Apps in Windows is via the keyboard. This is a firmware-based conflict specific to the touchpad part. 2) In the “Device Manager” window, double click “Mouse and other pointing devices”. Dec 8, 2020 · So far 3 of them have had the internal keyboard and touchpad stop working. Sep 20, 2013 · Hi dipu12, To rectify this issue, please follow the below mentioned steps: 1) Click “Start”, type “Device Manager” and press enter. It doesn't stop working completely, but after my laptop has been on and running for an hour or so this problem starts. Finally phoned dell today hoping they'd take over PC and fix but as I bought from curry's was told to phone them. It worked great for a while, but I quickly noticed that the trackpad / touchpad would randomly stop responding for a couple of seconds, and then would start working for a very limited time. My laptop is out of warranty but thankfully DELL still post the old downloads. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows and see The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings, when your computer does have the Dell Precision Touchpad. Dec 2, 2021 · I have replaced the dell touchpad 2 times now, through Dell. On investigating I see that the only active driver is for a regular mouse. Cause For ease of use and to prevent an accidental touch on the touchpad, the palm rejection area is defined as (see Figure. They came and replaced the trackpad, still same issue. Means the issue is with the OS and not the hardware. It made the laptop frustrating to use, and I was on the verge of returning it. Jun 26, 2022 · Got the laptop updated with win 11 on day 1, from store. After updating the touchpad firmware on my XPS 15 9510, it's working flawlessly on Linux as well up to now. Using an external USB mouse would work though. Still same issue. In the first week of using it, I found that the touchpad taps, touchpad buttons AND a wired mouse would all intermittently, but frequently, not respond on a basic left click. 3. One common problem that users may face is the touchpad not working all of a sudden on their Dell laptop in Windows 10 or Windows 11. If you’re experiencing this frustrating issue, this guide will show you methods to troubleshoot and fix the Dell touchpad not working problem. When our users laptops touch pad freezes up, I found that disconnecting the power a/c from the usb c and restarting, brings back the touch pad. The touchpad doesn't register left or right clicks or taps. It randomly stops working every few minutes and the only way to start it working again is to use Fn+F7 to turn the pad off and back on again. Yet, my mouse and touchpad work because I can see the cursor moving around the screen. For more information, see Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad. However, not all Dell computers have this option available is your touch pad working. > Ran Dell updates and installed new BIOS. Mar 15, 2021 · Update. Multi-finger gestures like scrolling, zooming, or swiping don't work. Raised call with Dell. Right-click on the touchpad mouse drivers and click on “uninstall” the touchpad mouse drivers. Touchpad goes into a mode with intermittent freezes after the system is idle but screen blanks. Apr 16, 2025 · Update the touchpad firmware to version 1160. It was working when the laptop booted up but then stopped and I am having to use an external mouse. When I first touch the pad the mouse cursor won't move for a couple of seconds. All Dell/Windows updates are installed. Jul 17, 2024 · Last year, I bought a Dell Inspiron 15 3000 running Windows 11. Dec 14, 2020 · Dell Support first authorized a touchpad replacement. Touchpad not working AKA: Gestures are not working. Using the SupportAssist application provides automatic computer updates and detects issues that are resolved for you. But as soon as I click within a window, nothing happens. But I think I found a work-around solution. Mar 16, 2023 · I am facing issues with Dell Laptop Touchpad: Touchpad does not respond properly, left/right clicks stop working intermittently, and scroll does not work intermittently. Note: Do not touch the touchpad until the computer is booted, as it goes through a calibration process during booting. 1): To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows and see The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings, when your computer does have the Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows. Jul 2, 2022 · Restart and test the computer. Jun 13, 2019 · The only work-around I have found is to uninstall Dell's dedicated driver, and allow the touchpad to run using the Microsoft default HID mouse driver, which the laptop will find automatically. I have not done that yet, as I am reluctant to spend time on it. Depending on your computer model. Restart the computer and check, if it works. If you are able to find Touchpad settings in Bluetooth & Devices, try disabling and re-enabling it. 0 or issues reported in Dell SupportAssist. It started the day the laptop arrived in September. Apr 2, 2025 · That your newer computer has a Dell Precision Touchpad, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. Also disconnecting the battery and cmos and hitting the jumper seems like a permanent fix but we are not looking to do this for all our 5430’s. From fixing a keyboard to advice on whether to replace or repair your laptop , we keep the devices you rely on most working all day, every day. I've updated BIOS with the latest version from may 3rd Latitude_7X50_1. So I will follow up again with Dell this week. The new touchpad worked well for a day, and then the same issues began showing up again. The touch pad cursor is very hesitant, and touch pad clicking does not work. 4196. For Linux users you'll need a dual boot to upgrade AFAIK. Its reliability was very intermittent. The F2 button will still get me into the BIOS setup page so I don't think it's a hardware failure but the keyboard and touchpad do not function while in the BIOS or when booting into the Dell Diagnostic utility (so presumably not a Windows driver issue either). Aug 3, 2016 · Laptop Model: Acer Aspire ES1-311. Since then issue started. 9, A01 or later to resolve this issue. . If your Dell laptop's keyboard isn't working as expected, following these steps in an order might help resolve common keyboard issues. When I told the support tech again that the touchpad was working fine in the BIOS and immediately after booting Windows, which indicates it's a drivers issue, I was told I should reinstall Windows. First, let's check your keyboard for any physical damage or debris which can cause the keys to get stuck, not respond, or work intermittently. Step 2: If the issue still persists, I would suggest you to uninstall the touch pad driver and reinstall the latest touch pad driver in compatibility mode and check, if it works. Here are some of my suggestions: Touchpad problems are often caused by drivers that are not installed correctly or are incompatible. Jan 18, 2022 · My point in my reply was, thanks for the above tips, but none of them solve the issue. Dell is suggesting to reinstall win 11. Dell Touchpad Gestures are not working. Ensure that the touchpad is turned on. Using the up or down arrows, highlight Touchpad settings (System settings), and then press the Enter key. Apr 16, 2025 · Latitude 5430, 5431, 7430, and Precision 3470 laptops that are shipped with touchpad part number V1R70 may experience intermittent touchpad functionality. To manually update the touchpad firmware: Go to the Dell Support page for your computer: Precision 7680; Precision 7780; Select the Mouse, Keyboard, and Input device categories; Download and install the Dell Touchpad Firmware Update Utility 1160. d. If this does not work, restarting your laptop, restoring BIOS to default, and updating touchpad driver will fix the touchpad related issues on your Dell laptop. kmsz amlc afbdzj esi urhaqo inljjmd vxfp kzsnnbe ydzv riwr imkhp qizhqz pmivzj wvwp bgeg