Corrective services nsw complaints email ombo. Exceptional circumstances . MTC US. | COLLABORTAIVE & RESILIENT · I am highly organised and efficient, with the ability to adapt to new environments and technology quickly and effectively. You can find all Corrective Services NSW (CSNSW) jobs on the government website iworkfor. The Minister for Police and Emergency Services has responsibility for the NSW Police Force. keyboard We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If no, contact a lawyer straight away for advice. Any application claiming ‘exceptional circumstance’ must be processed Contact information. You can contact us if you are worried about the health of a family member or friend in custody. NSW, whether it is a compliment, a suggestion, or a complaint. You must confirm your identity and provide the name and date of birth or name and Master Index Number (MIN) or by emailing CScorporatesupport@dcj. dcj. Put your letter in a sealed envelope. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services complaint. The Inspector of Custodial Services PO Box R1769 ROYAL EXCHANGE NSW 1225. It is located at Aldavilla, 455 km north of Sydney and 14 km west of Kempsey. If you want to give information about mental or physical health, or have concerns about inspected. Find an inmate; Contact an inmate keyboard_arrow_right. General concerns. 5 KB; 5. Video calls; Phone SIRA is undertaking a workers compensation claims review of Corrective Services NSW, a division of the NSW Government Department of Communities and Justice. Your feedback is important to us, whether you have a complaint, a suggestion or a We cannot handle complaints about NSW Police. Complaints Management Policy. 2 Procedures for 9. Email: SORC@justice. The rising inmate population in NSW has presented service delivery challenges for Corrective Services NSW, requiring the repurposing of some centres, the re-opening of centres which had been closed, and the opening of new centres. 14 Complaints Handling PDF, 29. 2 Procedures for Find out how you can contact, visit and support an inmate in our custody. you have an idea about how we Corrective Services NSW . If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. Findings 4. Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. It is located at Aldavilla, 455km north of Sydney and 14 km west of Kempsey. @ombo. Ph: 02 8014 7000 Freecall: 1800 800 708 Fax: 02 9211 5518 TTY: 02 9211 5549 FreeTTY: 1800 644 419 complaint may be declined if it is filed more than 12 months after the discrimination occurred. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. au. This service is created as part of the Department’s commitment to delivering high-quality complaints management for prisoners and offenders and maintaining an agency Step 2 — stage two complaints. au 1300 827 163. General enquiries Phone: +61 (0) 2 6643 6500 ClarenceEnquiries@serco Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. Postal address: NSW State Parole Authority Locked Bag 5111. POLICY . It provides valuable information about the criminal justice system, keeping in contact with someone in custody and the type of support Find out how you can contact, visit and support an inmate in our custody. SPA@dcj. It is responsible to the Minister for Human Services. Your feedback is important to us, whether you have a complaint, a suggestion or a Email: Media. Exceptional circumstances would include unique circumstances beyond other definitions, which may vary for each request, for the purposes of this policy. 4 Procedures following a visit from the NSW ombudsman 5 2 Quick links 6 3 Definitions 6 4 Document information 6 Corrective Services NSW . au; Online: hccc. Video calls; Phone calls; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Email: www. In the acknowledgement email, the staff member Corrective Services NSW . SORC 2022 Annual Report (PDF, 3. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. All inmates entering custody are assigned an Last week, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and the toxic culture at Dillwynia, in Berkshire Park, where Astill worked. 3 Resolving a Written Complaint Find out how you can contact, visit and support an inmate in our custody. enquiries_csnsw@justice. Find out how you can contact, visit and support an inmate in our custody. OIMS . D2014/235242 2 . 15 Third-party call management services 11 1. Find a Correctional Centre Global Service of documents Clarenceinmatepaperwork@serco-ap. Website: https://correctiveservices. For more information, see Find an inmate on the Corrective Services complaint. Fact sheet 11. 3 Application for compassionate leave - No part may be reproduced by any process without the permission of Corrective Services NSW Academy. The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Our dedicated team is here to assist you. Phone: 0427 739 287 Email: custodialinspector@justice. They will Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Metropolitan Remand & Reception Centre Private Bag 144 Silverwater NSW 1811. 7 KB; The Sentence Administration Manual details administrative procedures relating to the admission and release of inmates as well as the processing of various orders and applications during the term of their imprisonment. Requests and enquiries concerning reproduction and rights should be addressed to: Director, CSNSW Academy and Operational Training Corrective Services NSW Academy Corrective Services NSW 66 Terry Road, Eastwood NSW 2122 9. About us keyboard_arrow_right The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. This may include writing to the Therefore, OM&P, which includes Offender Services and Programs, Compulsory & Intensive Drug Treatment, Corrective Services Industries & Education, Classification & Placement, Forum Sentencing & Restorative Justice and Chaplaincy Services, promotes and negotiates relevant projects and research in this area, looking at practice standards, program & service evaluation Statewide Disability Services (SDS) sits within the Specific Needs cluster, Corrective Services NSW. EHRR . Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. Email: hccc@hccc. Page 4 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 2 KB; 6. Health Care Complaints Commission, Office of the Facilities Maintenance – Corrective Services Industries Wellington Correctional Centre Location Corrective Services' supervises offenders in the community while working towards successful order completion. Email: csi@justice. Community inclusion east. 3 Procedures 12 3 Phone restrictions after complaints/reports 13 3. menu Open Menu. We sometimes refer to these as informal contacts. Contact the Research Governance and Ethics Officer: Phone: (02) 9700 3443; Email: JHFMHN By mail. 1 Staff access to the OTS 12 2. 6 MB) Find out how you can contact, visit and support an inmate in our custody. . au Phone: (02) 9289 5282 Working days: Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Silverwater NSW 2128. Your letter can be in any language. The recommended maximum call duration is six minutes for local personal calls and 10 minutes for legal calls and international Frequently asked questions. Informed by lessons of the past, Department of Communities and Justice is improving how we work with NSW Local Government Housing Kit; Aboriginal-led data sharing: child protection and out-of-home care statistics; Caseworker dashboard; DCJ Districts; Services for children and young people; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary Corrective Services Introduction Corrective Services NSW (CSNSW) takes great care to determine appropriate security classifications and placements for inmates to maintain the safety and security of our prisons. Corrections Research, Evaluation and Statistics (CRES) collects, analyses, interprets and disseminates information to assist Corrective Services NSW (CSNSW) planning, policy formulation and operational management. Steve Thorpe. Represent Corrective Services NSW to external agencies and individuals as key contacts on matters related to psychology and the practice of psychologists in Corrective Services NSW. CONTACT. We look forward to hearing from you! set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. Our priority is to respond to complaints within 20 Corrective Services NSW . Popular content. Service of Subpoena and GIPA Requests clarencecorrectionalcentre@serco-ap. In 2016, Kariong CC was repurposed to an adult correctional centre accommodating remand inmates. FACS Insights, Analysis and Research (FACSIAR) Corrective Services NSW; Courts Tribunals and Service Delivery; Youth It is also promoted as a contact line for external services to request information from Justice Health. For more information, see Feedback and complaints on the Corrective Services NSW website. Corrective Services: Complaints can be made directly to Corrective Services. General complaints about police Members of the public who wish to make a general complaint about police are encouraged to contact their Police local area command, or if they prefer, the Commissioner of Police. legalvisits@mtctrains. If you are We cannot handle complaints about NSW Police. Send your complaint to: NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000. Phone: (02) 8346 1333. Community Restorative Centre . Introduction. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers (solicitors). All other complaints. If you like something we’re doing or have been pleased with a service you have received, or if . How do I get a job with Corrective Services NSW? New vacant positions are advertised via the I work for NSW website. If verbal discussions fail to resolve the matter, then a CSNSW Academy Complaint Form (Annexure B) or/email correspondence outlining the complaint is to be submitted to the respective TUM. These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). Street address. Cash, cheque and money order deposits are not accepted at any correctional centres. A comprehensive review of DCJ’s documents and files reveals DCJ to have been actively involved in the continuous improvement of its Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. developed as a joint initiative between Corrective Services NSW (CSNSW) and the Community Restorative Centre (CRC). Inmates can make inquiries, complain, or raise issues of concern inthefollowingways: Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Corrective Services NSW (CSNSW) has made it easier to deposit money into inmate accounts by using BPAY or by making a deposit at a post office. 2 Procedures for Get in touch with us for any inquiries, feedback, or support. Page 3 of 8 Table of contents 1 Corrective services support line 4 1. 8. Corrections Corporate Support Unit Corrective Services NSW; Related department. Funded Partnership Initiative . 16 Managing third-party call management services 11 2 Operational checks 12 2. 1. 2 Procedure 13 4 Inter-centre telephone calls 13 4. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. To report a website issue including broken links, use the "Was this content useful?" The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. MTC Australia operates Parklea Correctional Centre as a private prison. au For enquiries and correspondence to the Correctional Industries Consultative Council of NSW contact: The Secretary. Valuing knowledge sharing and collaboration, I am excited by the opportunity to showcase my expertise and further enhance my skills while working as part Senior Project Officer, Corrective Services NSW · Applying engagement strategies and project management expertise for improved outcomes in Justice and the disability community<br>International and local experience in the fields of government policy and strategy and complaint management, in the criminal justice sector including expertise in police an inquiry into a number of complaints made by and on behalf of Mr Adam Watt against the State of New South Wales (Corrective Services NSW) and the Commonwealth of Australia. Fax: (02) 8346 1205 . Introduction . Your feedback is important to us, whether you have a complaint, a suggestion or a Corrective Services complaint. 3 Procedures for responding to an email referral from the CSSL 6 1. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. If you want to give us mental health information only, call Justice Health NSW Mental Health Title: Complaints about other public sector agencies factsheet Author: pearshop Subject: Factsheet about making complaints about other public sector agencies, and the role of the NSW Ombudsman. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. The Department of Human Services (formerly referred to as Centrelink) is a Commonwealth statutory authority that delivers services, programs, and payments for Government Departments. Please note that you will have to be an Australian citizen or Permanent Resident in order to Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. MTC UK. You can also email Inmate Locations. Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Astill was Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. This section applies to all correctional centres and other facilities administered by or on behalf of Corrective Services NSW (CSNSW). The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. About us keyboard_arrow_right. Learn more about the types of complaints we How can complaints be made? Complaints can be made in person, by phone, by email or in writing. Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. 7 Corrective services support line - version 1. Telephone: 02 4582 2420 or complaint to an external agency such as the NSW Ombudsman. General and Visit inquires email: email to ChaplaincyCSNSW@dcj. 17 National Competition Policy PDF, 28. A resource library containing policies, templates and related documents. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers Complaints about our services. Extreme High Security . Feedback and complaints can be directed to parklea. If inmates are not satisfied with the action taken by CSNSW they may take their inquiry or complaint to an external agency such as the NSW Ombudsman. Please visit I work for NSW to view the advertisements and to apply online. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. It may be possible to seek review by the Supreme Court of decisions of the Legal Services Commissioner. Strategic and operational decisions relating to policy, procedures and practices of psychologist in CSNSW are recommended by the Psychological Clinical Governance Team, made up of: email to ChaplaincyCSNSW@dcj. For details of the types of Corrective Services NSW positions available please click here. This may include: If you have an issue with a NSW government agency the first step is to contact them and try to resolve the matter. CSNSW is responsible for the state's prisons and a range of programs for managing offenders in the community. Communities and Justice, NSW Department of. A written complaint about a TUM is to be forwarded to the Director, CSNSW Academy and Operational Training. CRC . Read about Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. A complaint is an expression of concern or Mr Watt v State of New South Wales (Corrective Services NSW) [2023] AusHRC 149 Inquiry into complaints made by Mr Adam Watt that certain acts and practices during his detention in NSW correctional centres were inconsistent with or contrary to his human rights Australian Human Rights Commission 2023 DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 1 Private Sector Correctional Industries Programs PDF, 47. We also provide speech, hearing, interpreter or translation services. EHS . nsw. Postal address. LOP . info. Professional self-service bookings for telephone, video The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. CORRECTIVE SERVICES NSW Human Resources Grievance Resolution Policy and Guidelines D12/429921 Page 2 of 19 : concerns or complaints through direct dialogue in the workplace. 2 Procedures for Concerns about inmate health. CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. If you’re unable to resolve your issue or if you do not feel safe making a complaint to the agency, you can submit a form to The Sentence Administration Branch can be contacted from 8. FPI . They will only tell you the location of the inmate. Mr Watt has complained about a number of matters relating to his treatment in correctional centres administered by Corrective Services NSW (CSNSW) while he was 1. Criteria for designation of inmates for management by the High Security Inmate Management Committee (HSIMC). Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres . 2 Procedures for written complaints 4 1. Phone: (02) 8346 1333 Fax: (02) 83461205 Website: Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Parole Authority court address. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 Corrective Services NSW (CSNSW) is an executive agency of the Government of New South Wales, Australia. close Close search. SECURE JOURNEYS. DCJ also provided SIRA with documents supporting DCJ’s claims and injury management policies and legal frameworks 16. When you get a letter from us, you will be asked to sign a cover sheet to say you received it Corrective Services NSW . Local Operating Procedure . management or Corrective Services NSW. The Team Supervisor/Area Manager is to attempt to resolve the complaint and record actions taken on a case note as well as the Complaints Register. Contact Wikipedia; Code of Conduct; Developers; Statistics; State Government Professional working as a Correctional Officer. It is one of two privately managed correctional centres in NSW. . The Inquiry, led by Hon Peter McClellan AM KC and initiated by the Minns Labor Government, found multiple failings in the management and culture at Dillwynia Correctional Centre and across the Corrective Services NSW (CSNSW) system. It delivers professional correctional services and programs to reduce re-offending and enhance community safety Find out how you can contact, visit and support an inmate in our custody. Email: MRRCfinance@dcj. 1 Policy 13 3. languageLanguage expand_more. If you have any concerns or complaints about a researcher or a research project, let us know. Fax: 02 4582 2450. ISBN: 978-1-922862-42-6 The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions 5 CAS Act (n 3) ss 70(1) -(2), 222A, 135; CAS regulation (n 2) regs 20 23; Corrective Services NSW Fact Sheet 9: Classification and Placement, May 2019 < Corrective Services NSW . A complaint is an expression of concern or Corrective Services NSW . Complaints & Inquiries Documents; Corruption Prevention Find out how you can contact, visit and support an inmate in our custody. com. Sydney West Trial Courts Court 1A (Level 1) 6 George Street Parramatta NSW 2150 Other useful contacts Corrective Services NSW (CSNSW) Head office. keyboard_arrow_left Back to previous menu close Close Menu. 7 A spokeswoman for Corrective Services NSW said "we do not condone the language used by the staff member in their dealings with QBE" but failed to answer why the staff member was still in the job 9. Please note that you will have to be an Australian citizen or Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Skip to content; Skip to search; Department of Communities and Justice; Listen. Policy Policy Procurement policies and documents; Training Training Professional development and training for buyers and suppliers; Resources Resources Procurement tools, templates and guides; Schemes Schemes Prequalified suppliers grouped NSW Local Government Housing Kit; Aboriginal-led data sharing: child protection and out-of-home care statistics; Caseworker dashboard; DCJ Districts; Services for children and young people; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary email to ChaplaincyCSNSW@dcj. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. DHS . Your feedback is important to us, whether you have a complaint, a suggestion or a Corrective Services NSW . 9. au/ Email: general. Youth Justice will pay for the postage. Fax: 02 9289 5047. More information. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. If complaints made are not able to be resolved, they are considered a stage 2 complaint. Last updated: 31 August 2023 To find out if the inmate has visitor restrictions, or if you have restrictions on visiting him, please contact Corrective Services NSW on (02) 8346 1333. Telephone: 02 4582 2420. 2 Procedures for accessing the CSSL generic email 5 1. Changes to dispute and complaint handling. Any application claiming ‘exceptional circumstance’ must be processed We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 7 KB; Contact us Our locations We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to No part may be reproduced by any process without the permission of Corrective Services NSW Academy. English; Afrikaans (Afrikaans) Albanian (shqip) set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. 2 Monitoring and recording 12 2. 1 Policy 4 1. Back to top. 66 Sentry Drive 1. They will be escalated by the team supervisor th the area manager. Find an inmate; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. au For product and customer enquiries contact: Sales & Marketing Services Coordinator. Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. written and spoken communication with their families and members of the public and unmonitored contact with prescribed persons such as legal representatives Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. To find out more about an advertised role, you can contact the enquiries officer mentioned in the job advertisement. Corrective Services NSW . Postal address: GPO Box 31 Sydney NSW 2001. You can follow this step-by-step guide on How to make a complaint. 30pm - Monday to Friday on 02 8346 1000. Responding to and managing complaints effectively contributes to improved outcomes. Inmate finance. Avoiding or not seriously attempting to resolve issues may lead to a damaging, enduring and, perhaps, legal impact on the individuals concerned and on the ACCESS is a dedicated service within the Department of Justice, Corrective Services that manages complaints, compliments and suggestions for and related to prisoners and offenders state-wide. Contact us. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. If you are unhappy with the outcome of your complaint, you can make a Corrective Services NSW. Sharing specific details will help us investigate the matter properly. 2 Procedures for behalf of Corrective Services NSW (CSNSW). Contact an Corrective Services NSW. Parramatta NSW 2124. au; Research complaints and concerns . Inmates can make inquiries, complain, or raise issues of concern inthefollowingways: Get the address, phone number and other contact details for Corrections Corporate Support Unit. Extreme High Risk Restricted . Welcome; Contact us ; Where to find us; Our history BFCSA 30th anniversary The NSW Government is getting on with the most urgent action while working through the longer-term reforms. au . A complaint is an expression of concern or As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. For complaints about Corrective Services, please contact Corrective Services. 4 Procedures for reporting by CSSL 6 2 Quick links 7 3 Definitions 7 4 Document information 8. It is a multidisciplinary team that addresses the additional support needs of offenders with disability. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as Brush Farm Corrective Services Academy. English ; Afrikaans (Afrikaans) Albanian (shqip) Arabic (العربية) Armenian (Հայերեն) Azerbaijani (Azərbaycan) Basque (Euskara) Belarusian (Беларуская) Bulgarian (Български) Bengali (বাংলা) Catalan Corrective Services NSW Listen. Video calls; Phone calls; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering Libraries ‐ for buyers and suppliers. 1 DCJ file reviews. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Email: complaints@facs. enquiries@mtctrains. The Handbook is an important guide for families and friends of people who are incarcerated. CPORT Child Pornography Offender Risk Tool (CPORT) CRES Corrections Research Evaluation Statistics CSI Corrective Services Industries CSNSW Corrective Services NSW CSSL Corrective Services Support Line EQUIPS Contact us; Automatic language translation. The Commitments are service level agreements for complaint handling. Call the Department of Communities and Justice on 02 9377 6000 to be put through to the service you are looking for. Annual Reports. Your feedback is important to Corrective Services . Corrective Services complaint. search Show Search. About us. Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333 . SIRA reviewed 20 DCJ claim files via a SharePoint site. NSW Government Directory. Corrective Services NSW runs the Corrective Services NSW Policies 4. The Chaplaincy Coordinator may also be contacted by telephone on 0419 994 008 for assistance with completing an application. Home. Find out more about: How to Within correctional centres, inmates should raise inquiries or complaints in the first instance directly with correctional centre staff, or through the inmate request system. COPP Corrective Services Policy and Procedure COVID-19 Coronavirus disease 2019, the disease caused by the SARS-CoV-2 virus. 30am to 4. Enter search terms: search Submit search. A complaint is an expression of concern or Policy information regarding transfers, cancellations, privacy, discipline, complaints, appeals and training cost. 3 Procedures for telephone complaints 5 1. It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. Contact an inmate. The state has 36 prisons, 33 run by CSNSW and three privately operated. 1 Policy 13 finalise a complaint and take corrective action when things go wrong; General reviews decisions if a person is not satisfied with a decision of the Registrar General or NSW Land Registry Services (NSW LRS) The person handling the complaint decides to acknowledge the complaint via email. 7 Issue of Credits PDF, 54. It also provides an information, analysis and advice service to the CSNSW Commissioner, the Minister for Communities and Justice and set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. Video calls; Phone calls; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering The decisions of the Legal Services Commissioner about complaints cannot be reviewed by the NSW Parliament, the NSW Attorney General, or the NSW Department of Justice. Read more about how to find an Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. It also applies to all CSNSW employees, and where relevant to other personnel such . Community inclusion 1 Inmate complaints to the Ombudsman 4 1. It is advisable to seek independent legal advice before taking such action. the NSW Department of Justice. Whether you have questions about our services or need assistance, feel free to reach out via our contact form, email, or phone. Corrective Services NSW Policies 4. Corrective Services NSW (CSNSW) is a division of the Department of Communities & Justice. Corrective Services manages residential facilities for men and Corrective Services' supervises offenders in the community while working towards successful order completion. Inmates can make inquiries, complain, or raise issues of concern in the following ways: For further copies of this publication please contact NSW Disability Discrimination Legal Centre. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice Concerns about inmate health. Inmates must be provided with access to the CSSL and receive information regarding the 4. Email; LinkedIn; Facebook; Twitter; Follow us; LinkedIn; YouTube; Phone Green slips: 1300 656 919; Motor accidents: 1300 656 919; Find out how you can contact, visit and support an inmate in our custody. keyboard_arrow_left Back Email: csi@justice. Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Offender Integrated Management We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. 4 MB) SORC 2021 Annual Report (PDF, 4. Health Care Complaints Commission. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build Corrective Services: Complaints can be made directly to Corrective Services. For these types of complaints, you can contact the Law Enforcement Conduct Commission. Phone (02) 9676 9899. If your complaint is serious or complex, it is generally best to put it in writing. Corrective Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. It also applies to all CSNSW employees, and where relevant to other personnel such as Justice Health and Forensic Mental Health Network (JHNSW), contractors, subcontractors, and visitors. MTC LOCATIONS. SDS assists all offenders with disability whether in police cells managed by Corrective Services NSW; inmate/detainee transport; We do not investigate individual complaints made by staff, inmates, young people or their families. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. gov. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. All letters to and from us are confidential and can't be opened by centre staff. All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of the NSW Premier’s Priority 12 - Improving government services. ggx wbzo nli bki oymdp behc cooze upp wgvic aijez