Citrix workspace error To diagnose session launch failures, use Citrix Monitor (that is, Citrix Director service) to narrow down to the exact component and stage where the problem occurred. 47nc now get error: "Cannot retrieve discovery document" with WorkspaceApp from extern Apr 22, 2025 · A bunch of our users auto updated today and started getting "no Citrix SSL Server configured on the specified address" This is on multiple different MacOS versions. Oct 3, 2022 · Update to 13. 17 supported auto-login for both classic and advanced authentication using Internet Explorer WebView. The Citrix Workspace app was i Oct 13, 2023 · what is this error about? I am not able to install latest version of citrix workspace on my windows 11 pc. Feb 2, 2024 · Hi. Nov 18, 2022 · Hello, From time to time I run into users who can't launch apps and receive "Receive unable to launch apps. After that, the connection stops for about a minute and then times out. If the issue persists, check the existing file association for the . If the preceding conditions are met but still the resources aren’t displayed, then collect the logs and contact Citrix Technical Support. And can't access Storefront resource list. This fix addresses a security issue for CVE-2024-6286. I have uninstalled the previous versions of Citrix using the command line /uninstall. 09 or 23. Apr 1, 2020 · I can enter the web interface, however, when I try to run a virtualized app, I get the error "Please wait while windows configures Online Plug-in", and then such configuration fails (*). Sep 7, 2025 · Log collection Log collection simplifies the process of collecting logs for Citrix Workspace app. But I no longer see it in the Programs list to uninstall. Every time, I have to uninstall and then reinstall the Citrix Workspace. So I am trying to install the ASP. Oct 24, 2023 · Hello, After upgrading Citrix Workspace to version 2309, when logging in and clicking the application icon, there was an Error Message: Error number 2308: The Citrix Workspace received a corrupt ICA File. To know which version of Citrix Workspace app for Android you’re using, do the following:. Apr 5, 2019 · When launching a publiushed app through Citrix Gateway I am getting the infamous Protocol Driver Error, which usually is related to STA or connection error on port Feb 21, 2024 · I am trying to install Worksapce v. : ftype Citrix. 2. Now, a week later, I need to work from home on some patient records, and when I click the link that normally launches Cerner, I just So I've been using citrix for raiser's edge for work, and earlier this week is just stopped working. But, like any technology, it can have problems. Jul 12, 2024 · The third party Firewalls may try to parse ICA session traffic referring HTTPS protocol but failed, which result firewall block ICA session traffic from Citrix Workspace to NetScaler Gateway. Citrix Workspace app can be used on domain and non-domain joined PCs, tablets, and thin clients. [CVADHELP-28056] On endpoints where Citrix Workspace app and . 29 is failing for me because of MTOP component installation failure. exe as an administrator and then try to install Citrix Workspace app for Windows. 0 and it still fails. 1 Cumulative Update 5 Oct 31, 2023 But when I tried to click on the installation it says This version of Citrix Workspace is not the most recent version. As a workaround install MicrosoftEdgeWebView2RuntimeInstallerX86. For more information, see Knowledge Center article CTX678036. Sep 7, 2025 · Log collection Starting with the 2304 version, Citrix Workspace app for Mac supports the Log collection feature. exe /cleaninstall I get below error; Installation error The Citrix Workspace app installer can clean up any existing version of Citrix Workspace app and then try to reinstall. Start Command Line as Administrator and execute the following command: assoc . Sep 7, 2025 · When you uninstall Citrix Workspace app for Windows as an admin and then install the Citrix Workspace app’s 2402 LTSR version in a user mode, you might fail to open a session. Now, whenever I try to open and ICA file, it just says "Unable to launch your application Cannot open the Citrix Workspace. Session launches involve multiple Citrix components. 03. Return value 1. Dec 19, 2022 · When configuring Citrix Workspace SSL errors could show up, depending on what kind of certificate/certificate chain was deployed. When launching our applications we have a SSL 4 - The operation has been completed successfully message. Sep 7, 2025 · Compared to: Citrix Workspace app 2203. 1 LTSR CU6 Hotfix 1. Dec 27, 2023 · I'm having users getting the error message "SSL Error 61: You have not chosen to trust "Entrust Root Certification Authority - G2", the issuer of the server's security certificate. Restart your computer and re-install the latest Citrix Workspace. Please see the application event log or use the command-line sxstrace. Post crash, the systray icon would show up only two options - Open and Exit. Jul 12, 2024 · After adding gateway URL on Windows Workspace, we can see below error: -------- Unable to add account with the given server URL. Nov 29, 2023 · We are facing a challenging and a strange issue when users from a specific corporate network are receiving the error "Citrix Workspace app cannot connect to the server. This software allows users to access applications remotely. I have found that logging in as a system administrator and installing it from there makes it available for all users, rather than just the profile from which the installer is run. I've removed Citrix files from the system, appdata, and registry, but the error persists. Jul 12, 2024 · Summary Workspace App for Windows giving error "Cannot start app" and in task manager there will be multiple instance of wfcrun32. I have installed 6. 3. Collect Issue Environment as mentioned in the Issue Environment section. Check both app names: the app name in the Workspace's App store and the published app name in the Citrix StoreFront. The logs help Citrix to troubleshoot, and, in cases of complicated issues, provide support. For more information, see Knowledge Center article CTX694718. 5 or later are installed, the Receiver. ica =" and run the ftype command against it, e. "The installer will exit because this version of Citrix Workspace is already installed. " when trying to launch applications from Citrix Gateway via Citrix Workspace App. However, users sometimes face difficulties launching the Citrix Workspace app on Windows 11, especially after updates or prolonged periods of inactivity. 9. Sep 7, 2025 · Citrix Workspace ™ app 2402 LTSR CU3 Hotfix 1 fixed issues This fix addresses a security issue for CVE-2025-4879. Jan 22, 2025 · Hello, Team! Periodically , I have some users who are faced with unable to connect msg when trying to launch Citrix workspace, either via web URL and or workspace. microsoft. The user insert username/password when launch Citrix Workspace, confirm MFA (MS Authenticator) and then the message "incorrect username or password" appears. Jul 12, 2024 · When launching an application or desktop session using Citrix Workspace App, the session fails to launch with the error code “Your session 'AppName' did not launch successfully due to error code 3500. NET Core Runtime 8. Collect Environment Details as mentioned in the Environment Details section. Sep 7, 2025 · Explore information that helps you in troubleshooting issues within Citrix Workspace app for Android. Errors from MTOP: MSI (s) (28:8C) [07:56:57:593]: Doing action: CtxError_DetectPreRequisite MSI (s) (28:8C) [07:56:57:593]: Note: 1: 2205 2: 3: ActionText Action ended 7:56:57: MigrateFeatureStates. Sep 7, 2025 · Use the latest versions of Citrix Workspace app for Linux and Citrix Virtual Apps and Desktops or Citrix DaaS - Citrix continually enhances and improves performance with each release, and many performance features require the latest Citrix Workspace app and server software Display Screen tearing Jul 12, 2024 · Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. 5000 for Windows, LTSR 2203. 5 installed, receiver. 17 and above Auto-login for classic authentication fails in the Citrix Secure Access client when Microsoft Edge WebView is enabled. I've tried every fix I found online. Collect System details as mentioned in the System details section. To further help to secure your environment, you can configure StoreFront or Web Interface to help to prevent detected jailbroken devices from running apps. Oct 14, 2021 · Got a new PC, and I use it to log into Cerner (Medical records EMR system) from my home. Making sure Jun 27, 2024 · When encountering error codes in Citrix Workspace, it can be frustrating and disruptive, especially when trying to access important applications or data Problem started when I got a new PC and kept the SSD where Citrix was installed on. NET Desktop Runtime 9. [CVADHELP-28056] Citrix Workspace app 2402 LTSR CU2 fixed issues The following issues have been fixed since Citrix Workspace app for Windows 2402 LTSR CU1: User Experience The Microsoft Teams screen sharing area Sep 7, 2025 · For Citrix Workspace app versions before 2311: From Citrix Workspace app version 2311 onwards: For Citrix Workspace app versions before 2212, App Protection is installed and be in the active state only if you select the Enable App Protection checkbox while installing Citrix Workspace app. [RFWIN-26329] Aug 29, 2024 · Resolution Re-install Citrix Workspace app on the affected machine. 0 or late is needed. 1. The logs help Citrix to troubleshoot, and, in cases of complicated issues, provides support. I tried reinstalling it several times and tried older versions but it did not work. Contact your system administrator with the following error: There is no Citrix XenApp server configured on the specified address. Log collection simplifies the process of collecting logs for Citrix Workspace app. " Nov 15, 2024 · Hello, we have an issue that 1 user is not able to login via Netscaler (Citrix Workspace). When my user (non admin) attempts to install Citrix, it goes into cleanup mode but still results in an installation error. Not an expert with Citrix, so I am humbly reaching out for any assistance that other may have had with Citrix workspace. 0 or later need to be installed first. Citrix doesn't show in either System Settings > Apps, or in Control Panel > Programs & Features I've tried downloading the latest version but get the Aug 3, 2025 · Connect to the store using StoreFront Base URL from Citrix Workspace app, submit user credentials or launch published app/desktop, verify if the error “Cannot complete your request” is reproduced. I am using the last version of workspace app and this issue occurs only by using the Workspace app client ( or recei Sep 7, 2025 · Known issues in 2203. Nov 3, 2025 · High performance access to Windows virtual apps and desktops, anywhere access from your desktop, start menu, Workspace app UI or web access with Chrome, Internet Explorer or Firefox. 0 or later Need To Be Installed On Windows 11Install Visual C++ Fileshttps://learn. Note: Starting with the 2503 version of Citrix Workspace ™ app complete log collection is possible for users for Sep 7, 2025 · Citrix Workspace app 2402 LTSR CU2 Hotfix 1 fixed issues This fix addresses a security issue for CVE-2025-4879. Only possible way I have found is system restore till now. Citrix recommends installing the latest version. And, if Citrix is installed to a particular profile, and you try installing under a Aug 19, 2024 · Problem Cause 2 possible causes: 1 - Workspace App BUG 2 - Windows client cannot identify Chinese characters: Need to install Chinese Language Package in Windows OS and make sure Windows can correctly show Chinese characters. Fix Citrix Workspace Not Installing Error Unable To Stop The ctxapinject Driver Services Please Reboot The System And Retry Installation Restart your PC If the app is already uninstalled, then run Jul 12, 2024 · When using StoreFront or Cloud Workspace with Workspace App for HTML5 through an HTTPS URL, applications and desktops cannot be started. Other possible workaround for specific certificate error: Jul 12, 2024 · When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password" (two-factor basic authentication). Oct 3, 2024 · Hello, Installation of workspace 24. AnyViewer is an error-free remote PC access software that offers easy, safe, and stable remote connections. Checking if it was the browser, the cookies. I appreciate your assistance. I installed the workspace app and it worked fine immediately after install. This issue occurs randomly and from Citrix Workspace app version 2210 or Jan 3, 2024 · In addition, Citrix Workspace typically installs only for the user that installs it, unless that user is a system administrator. 25 (2102) an Mar 12, 2025 · Suddenly some clients are unable to connect to our store behind the gateway. Sep 6, 2025 · The following Enterprise Browser logs appear in the Citrix Enterprise Browser™ folder: CitrixEnterpriseBrowser_debug. Reinstalling. 2000, package CON00011 has been incremented to 1 Persisting request for program Install_Citrix Receiver 22. The page is updated daily with new support articles and information. " Jun 22, 2025 · Understanding Citrix is essential for business efficiency. Nov 1, 2017 · Auto-login failure in the Citrix Secure Access client version 24. exe could crash post session launch. NET core 6. 2000 package CON00011 in state Running Sep 23, 2025 · Learn about some of the most commonly used steps in troubleshooting in Citrix Workspace app for Windows such as log collection. Previously, versions prior to 24. May 2, 2024 · App and Desktop Virtualisation Citrix Workspace App Workspace app for Windows Citrix applications give "Unable to Start" error See full list on windowsreport. exe tool for more detail. Apr 4, 2024 · App and Desktop Virtualisation Citrix Workspace App Workspace app for Windows Installation from Citrix Workspace does not work / error Apr 25, 2022 · Hello, i faced an issue with a VPX hosted on azure with build NS13. Feb 28, 2021 · Hi there, I have a problem with the connection via Citrix. Is there another version that's available for Windows?. However, users of Citrix Receiver may encounter a variety of errors when running the software on the latest Windows 10 or Windows 11 systems. Oct 5, 2024 · When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed. MSI (s) (28:8C) [07 Oct 11, 2024 · Hi One user is having an issue connecting to the Citrix Workspace. 2311 but it gives me the installation Unsuccessful error and says . 5. 10. Logged into our Netstaff CS site with all our apps to software we use for work. I have a strange situation with my Citrix Workspace app on all 2 endpoints connected to 2 storefront servers. 11. This guide will help you identify and fix Citrix issues. You Dec 12, 2024 · When I run; CitrixWorkspaceApp. 10 or higher, or LTSR version 2402 CU3 or higher and . Learn how to troubleshoot Protocol Driver Error 1046 along with other end-user experience issues on Citrix with Goliath Technologies. 0. This guide offers detailed troubleshooting steps specifically tailored for users facing this issue. Learn how to resolve SSL Error 61 on Ubuntu and fix common issues with Citrix Workspace. Oct 14, 2024 · I am trying to install Citrix Workspace on a Windows 11 computer. No update of gateway or site has been done (2402 CU1). Jul 12, 2024 · Now, open the Citrix Workspace app for Chrome or Citrix Receiver for Chrome and it might allow you to access your StoreFront/VDA. Sep 6, 2025 · As a workaround, you must either skip installing Citrix Workspace app or install Microsoft WebView (which is a prerequisite for Citrix Workspace app) before you install the VDA. Apr 17, 2023 · Unsure why this is happening, but I figure I might ask around to see if anyone might have suggestions on what to try next. Due to Microsoft’s deprecation of Internet Explorer Jul 12, 2024 · After adding Citrix Gateway URL on Workspace App and entering the credentials, the users encounter the error "Unable to connect to the server. That way, Citrix works again. Now I cannot open the . Sep 13, 2025 · Note: Session launch diagnostics is currently under preview. Sep 24, 2025 · This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. As a workaround, you can do one of the following: If you use Skype for business with the RTME plug-in, upgrade RTME to 2. 05, same issue), I provide the URL to connect to Storefront, I get the published app and can launch it without problems. For more information, see the May 23, 2025 · Hi! I have bought a new laptop ASUS Vivobook 16 Flip TP3607SA-OLED035X with Win 11. Jul 12, 2024 · Details This article provides information on Citrix Client SSL Error Codes. I've been trying to Jul 12, 2024 · Desktops in the delivery group configured to shut down after use did not shut down Check FAS server if it's able to issue user's certificate Do you get the error only when connecting through NetScaler Gateway? StoreFront is unable to resolve the STA server hostnames on the Netscaler Gateway May 14, 2025 · Collect Citrix Workspace app logs as mentioned in the log collection section. Mar 21, 2018 · A list containing the majority of Citrix Workspace app for Windows (formerly Receiver for Windows) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies. Citrix Production environment is setup as a vDisk via Provisioning Services. NET Core 8. 1 33. exe process might stop responding after a session launch. " I have used Citrix Workspace for remote access for 9 months with no issue. Check your network connection and retry. Bonus tip: How to avoid Citrix workspace issues If you usually encounter Citrix problems, the best way is to select a reliable Citrix alternative. One of the following error messages is displayed: Dec 13, 2024 · Step 5. From Citrix Workspace app 2309 version onwards, the Troubleshooting option is introduced to improve the user experience and to easily proceed with the troubleshooting. 700 version or later. These issues can include connection problems, software compatibility issues, or trouble Oct 31, 2025 · Citrix Workspace is a powerful tool for accessing virtual desktops and applications, widely used by enterprises for remote work. Oct 24, 2025 · Installation with administrator and non-administrator privileges: Both users and administrators can install Citrix Workspace app. Troubleshoot, update, and configure SSL certificates for a seamless experience. 16 Sep 29, 2025 · Refer to the hardware and software requirements for Citrix Workspace app for Windows. I cannot install Citrix Workspace and it says . Knowing how to troubleshoot these problems can save time and reduce frustration. I just built a new Windows PC and downloaded the newest version of Citrix Workspace. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Cannot open the Citrix workspace". Dec 26, 2024 · Experiencing the same issue as @Dee On my side, Citrix Workspace was working well until an update yesterday failed to complete. The Works Mar 1, 2019 · Hi All, I'm trying to uninstall Citrix Workspace App from a machine where it's installation was unsuccessful. Citrix Workspace ™ app generates a 32-digit (8-4-4-4-12 Nov 26, 2024 · When you upgrade to Citrix Workspace app 2402 version, the InstallEmbeddedBrowser=N command is not executed if Citrix Enterprise Browser is already installed. How To Fix Citrix Workspace Not Installing Error . 700 version installed on the end point device, you might fail to open published apps or desktops. Apply the recommended actions to resolve the issue. Force reinstalling. May 7, 2025 · How to Fix Citrix Workspace Not Launching in Windows 11 In today’s digital age, remote work and virtualization are essential for efficient business operations. I uninstalled via the Citrix removal tool and I've run through the manual removal procedure for Citrix Receiver afterwards, as it gave the error below. This feature is available from Citrix Workspace app for Windows 2012 version and later. When I fresh install the Citrix Workspace (version 23. Some clients work. ica Copy the part of the output after ". Sep 7, 2025 · Citrix Workspace app for 24. Jul 12, 2024 · Details When starting the Citrix Workspace App, may receive an error message that shows "Unable to connect to the server. One of the pivotal tools in this realm is Citrix Workspace, which allows users to access applications and desktops from virtually anywhere. Side note: Renaming the Citrix Workspace App executable and adding "web" to the end of the filename will prevent the initial popup asking for a storefront URL. com Oct 23, 2024 · With the growing demand for remote work and virtual desktop environments, Citrix Receiver remains a popular choice for accessing remote desktops and applications. Action start 7:56:57: CtxError_DetectPreRequisite. I'm trying to connect to the our application, but I'm getting this error: When I'm looking for the cert in certmgr, I found it in Trusted Root Certification Authority -> Cetrificates The Citrix Workspace version is 21. Important! This article is intended for use by System Administrators. When the URL is added, the user enters their username and password, clicks the authenticator option, and accepts the login on the authenticator app. - iPad are unable to connect (config not found in discovery document error) - Some windows 11 can connect, some not - Some windows 10 can connect, Jul 9, 2025 · If you have any Current Release of Citrix Workspace App 2409. Common issues include connection failures, slow performance, and application errors. I had an earlier version of Citrix Workspace App. 02. ica session files I'm downloading. com Dec 23, 2024 · If you've received error code 40017 when attempting to install Citrix Workspace, this usually signals an issue with the parameters passed to the install command. To upgrade the Citrix Workspace app to the latest version manually, do the following:. Mar 26, 2023 · The reference count for program Install_Citrix Receiver 22. Aug 7, 2025 · This Knowledge Base article provides a comprehensive list of common error codes you might encounter during the installation or uninstallation of the Citrix Workspace app, along with their respective meanings. I then moved to a different hospital but still maintained my account with the previous hospital as I still do work there. exe running under the same user. Access Citrix support resources for troubleshooting, documentation, and assistance with Citrix products and services. We have thin-clients connecting to our Citrix environment with no issues. When I tried to install CitrixWorkspaceApp on Windows the latest version is Citrix Workspace app 22. This issue occurs on Citrix Workspace app for Windows 2403 and on Citrix Workspace app for Windows 2402 LTSR versions. Sep 23, 2025 · Service continuity allows users to connect to their DaaS apps and desktops when they are unable to connect to Citrix Workspace™ or DaaS, for example, due to an outage or a network connectivity problem. ICAClient. If needed, recreate the application in the Workspace App store. Then there are some sta This article is to resolve the certificate trust error produced by Citrix Workspace When endusers click an application on workspace app they might ( this is random) get an error Unable to connect to the server. log - Available based on the Browser logs level that you’ve selected in the Citrix Enterprise Browser settings. 84. " This is Windows 10 Education version. g. Citrix does not work anymore. Aug 17, 2024 · I am facing with citrix workspace app issue, after an update of citrix app no other application is opening. Ensure that it is correct or enter your email address -------- Apr 20, 2022 · It appears at random times during the day and the error asks to restart the app I'm not sure if we even use Microsoft Edge WebView2, can it be removed to stop the error (if so how is best)? Downloading and installing an offline copy from here will allow the Citrix Workspace App to install. 0 for iOS Make sure that you haven’t installed the Citrix Workspace app in a Windows Multisession Operating System such as Windows 2K16 or Windows 2K22. [RFWIN-33169] Sep 7, 2025 · Citrix Workspace app 2402 LTSR initial release known issues If you have Real-Time Media Engine (RTME) older than 2. 16 Shared… 6 days ago · When Citrix Workspace app for iOS detects a jailbroken iOS device, Citrix Workspace app for iOS displays an alert to the user. Administrator privileges are required only when using pass-through authentication, single sign-on, App Protection, and Microsoft Teams VDI plug-in with Citrix Workspace app for Windows. . Whenever I try to install the new version, it does the cleanup, then I receive an error suggesting that I allow Citrix to clean up older versions and then it gives me an installation error. ica format. [CVADHELP-25341] User experience Microsoft Teams might fail to optimize due to time out issue. Also, when I try to run… Sep 7, 2025 · This issue occurs on Citrix Workspace app for Windows 2403 and on Citrix Workspace app for Windows 2402 LTSR versions. Mar 1, 2021 · Hello, I downloaded Citrix Workspace App and does not launch, I get the following: The application has failed to start because its side-by-side configuration is incorrect. 1 LTSR Citrix Workspace app for Windows installation in offline mode might fail when installer can’t find Microsoft Edge WebView2 on your system. rwphtqi qagrh wwinhgn yre bsyx dmde wbehsvi gcrmw flze xxeb vmn dybrni acxon fdsi kzzo