Uconnect update not working Dec 21, 2024 · The software usb stick didn’t work because the current software version in my truck was one version below what was on the usb stick. The most effective way to fix this is by checking your phone and vehicle software updates, using a different USB cable or port, and sometimes resetting the Uconnect system. Then it will be non responsive or black out with no sound. I would recommend checking if this update is available for your vehicle. 8. However, your Uconnect experience could be negatively impacted by a number of problems. Connectivity issues with Uconnect systems rank among the most common complaints Mar 28, 2024 · Why is My Uconnect Bluetooth Not Working? There are several reasons why your Uconnect Bluetooth system may not be working. The Ram Uconnect system controls many electronic functions ranging from door locks, windows, radio, heated steering wheel and seats for example. randomly stops working, and sometime it will reconnect quickly, other time it will not reconnect until I turn off the car. Dec 6, 2018 · Recovering a bricked Uconnect 8. Find out why this happens and how to fix the issue. Everything on the truck was perfect until I noticed the radio would freeze up and it would take 1 or 2 ignition cycles to get it working again. iso file and copy ONLY that file to a FAT32 formatted USB drive (4GB or less is recommended). Follow the steps below if an error message such as " PND Did Not Update " is received or the software update or map update freezes on a Chrysler, Dodge, Jeep, or RAM vehicle. 4 uconnect cannot unlock maps - FIXED IN 6 STEPS (Confirmed) Sep 1, 2022 · Uconnect serves an important purpose, allowing you to connect to your vehicle through a display screen or smartphone and control it. When it stops working properly, it can disrupt your entire driving experience. What I discovered is if you use the Avast web shield feature and have https scanning enabled it causes the vin to come back in error, the easy fix is disabling https scanning in the settings. Sep 28, 2021 · Good Afternoon I hope! So this past Friday, I effed up and decided to try and update my uconnect because my navigation was complete garbage and had me all over the county, in rivers etc not important. The Car Play issues still exist. Some times the second page is voltage, and sometimes its the exhaust brake. View frequently asked questions and answers about Uconnect®. All very, very common. I don't know how OP got to the hardware/software screens. May 5, 2022 · Update on the missing mirror buttons from the recent update: My dealer told me that Ram is working on a fix and it should be available by the end of next month. Get automatic over-the-air updates with a Wi-Fi connection, or find software update downloads if needed. Is there a fix for this? Oct 14, 2024 · UPDATE: The accessory gauges were back on Uconnect this morning. com If your car’s Uconnect system refuses to connect to your phone via Bluetooth, you’re not alone. 1. com. My UConnect update went off without a hitch and everything seemed to be going well until I tried to install the update to the nav system. Obviously a case of the left hand not knowing what the right hand is doing. Find information about system updates, FAQ & more. So there was no difference between the two and no reason for the system to initiate a software update. May 30, 2023 · Software problems, HotsPot compatibility issues, multiple wireless connections, etc. This happened after the update so it seems Uconnect needs an update Oct 28, 2023 · This guide explains what the "Uconnect box requires service" message means, outlines DIY fixes like rebooting the module, and provides tips to prevent issues with the telematics box in your RAM pickup or other Stellantis vehicle. Apr 6, 2025 · Is your car’s Uconnect system refusing to connect to your phone? You’re trying to play music or make a hands-free call, but your Uconnect Bluetooth just won’t cooperate. I had to get to work so I didnt mess around with it much but Ill try to see if I can Uconnect Update Not Working are essential to ensure that your infotainment system remains secure, up-to-date, and compatible with the latest technologies. The version in my truck was current enough to allow the map update to proceed without issue. Apr 6, 2025 · Your Uconnect system can be frustrating when it’s not working properly, but with systematic troubleshooting, you can usually get it back on track without a trip to the dealership. Try restarting your device, ensuring Uconnect is up to date, deleting old pairings, and troubleshooting connectivity settings to address the problem. . I also noticed (not sure why I didn't before), but on the page with the drivetrain, the update only showed swaybar Jun 9, 2024 · There could be several reasons why your Uconnect Bluetooth is not working, including an issue with the Bluetooth pairing, software glitch, compatibility problem, or a faulty Bluetooth module. I can't find any "Dealer" location in my settings. Uconnect is the vehicle infotainment system used by Chrysler, Dodge, Jeep, RAM vehicles, and others, including Fiat and Maserati. Aug 12, 2023 · We took the truck on holidays for 7 days and used the navigation lots and have seen the TomTom screen but no issues with it changing from Apple Car Play or from the Ram navigation to TomTom. Whether you’re trying to make calls hands-free, stream music, or use voice commands, losing Bluetooth access can feel […] We would like to show you a description here but the site won’t allow us. If the issue persists, contacting customer support or Having issues with your uConnect screen in your Dodge, Jeep or Ram? Whether the screen won't turn back on, you're having trouble with audio, navigation or mo Nov 16, 2020 · Now, you may think that the next step would be to click on the available downloads, find them in your computer, open them to find a ReadMe file, and then follow some instructions. 07. 21. I'd only bring it to the dealer if May 16, 2025 · Is your Uconnect WiFi hotspot not working? Follow our 5 quick hacks to get it up and running again. Firmware Glitch, Short Circuit, Disconnected Cable and Bad Fuse can be the possible reasons for Uconnect touch screen if its not working. 4" Non Nav, Uconnect Box Error problem with Ram Connected Services support for a few Jul 6, 2021 · Uconnect infotainment systems will often boot into a blank screen, freeze while the vehicle is in REVERSE, become unresponsive to the touch, or reboot at random times. You can do it easily by yourself without seeking any professional help. but I took the plunge. Dec 3, 2023 · Looked at the Dealer mode and there is no MSISDN showing now. Dealer also is not much help. After doing some digging and trying a few different things, I found that performing a factory reset on the Uconnect system fixed the issues. It actually stopped working at the same time the message came to schedule to update. Mar 1, 2022 · My problem started when I purchased the map update in December, which came with a uConnect update. I went to uconnect, entered my VIN, saw that I had a new update available, so I went and Mar 27, 2024 · Just a heads up these types of issues are incredibly common on the JL, WL, and wagoneer's equipped with the uconnect 5 system. This is a common issue that can happen for several reasons, such as software glitches, USB port problems, or issues with the Uconnect system. COM. Sep 14, 2024 · The off-road gauges always seem to work. In this article, we will highlight and list some of the common issues reported by Uconnect users, and possible ways to fix them. Uconnect site says it is up to date based on VIN. While UConnect's job is to make life easy, the webmasters' job seems to be to make it more complex and frustrating. Anyone else have this Jan 31, 2020 · When I figure enough is enough I contacted Uconnect and got a case manager Sherri , who walked me through a bunch of fixes that did not work, finally said you need a software update 08-009-19 REV. It says I don’t have an app for that. I downloaded the update and extracted all the folders/files to the root folder of the USB drive Oct 29, 2018 · So I have been reading about people having issues with Uconnect, I have been having several myself. And did you update the underlying radio firmware to 16. I followed all Dec 3, 2024 · Hello I have recently installed a Uconnect RA4 8. but I can't figure out what is the problem. I have no luck installing the new update. This issue can be frustrating, especially when you’re trying to keep your vehicle’s infotainment system up-to-date. Before you can order the map, you have to have your VIN and Request Code in order to order from May 12, 2015 · I figured out why Uconnect system update was failing for me and it's to do with Avast free antivirus 2015 and the website. Please let me know if you have any questions. I have an older iPhone (2nd Gen SE), but my wife's iPhone 14 also does not work. This is the Uconnect® support page for Dodge vehicles like the Dodge Challenger, Durango & Charger. The map will refresh (every 1-2 minutes) and show the right Jun 2, 2018 · You are not on their system yet. driveuconnect. Any thoughts or assistance would be certainly appreciated View attachment 532812 Click to expand Do you still have SXM Sep 26, 2024 · Hello anyone else having an issue where CarPlay works but the iPhone Phone app is now gone and if you say hey Siri call such and such. I've also downloaded the Feb 14, 2023 · If you notice the warning - Uconnect Box Requires Service, don't get worried! This article will discuss what it means, typical causes, and possible solutions. For those that can do updates over your own wifi - have you seen that work and download and update and does it install? Did it solve any issues? Nov 21, 2021 · Uconnect® Software Update Center: For Stellantis Vehicles Learn how to update Uconnect in your vehicle. Deeper system issues, like internal software faults or communication errors, might be preventing Bluetooth from working correctly. Jun 17, 2015 · I ordered the new map update for my Uconnect system and I got it from the mail today. 04. Today was the 1st time I started the car after the update and I lost wireless Android Auto and I have a check engine light on as well with a "Drive mode" unavailable message. However, after hours talking to the representative from HERE. The system has grown over the years, both in size and features, but the same problems persist. Extract the . Are you having trouble connecting to Bluetooth® or navigation on your Uconnect® system? You may need a system reset. For any Uconnect® questions, concerns or requests for information, find our customer support phone number and email here. 4 Software Update, the update process would loop while the USB flash drive was inserted. With the ignition in RUN (engine off), plug in the USB. These problems include Uconnect not being updated, your smartphone not being compatible, your device's Apr 4, 2025 · Update your phone: Outdated phone software can conflict with Uconnect Resetting your Ram 1500’s Uconnect system is a simple DIY fix that can save you time and money. Try forgetting the uconnect in your DD from your phone and then deleting the phone in your uconnect and then reconnecting. That is not the way Chrysler's web gurus work. Mar 18, 2018 · I have a 2015 Grand Cherokee Ltd with a UConnect software version 17. Jun 9, 2021 · I recently purchased a 2015 ram 2500 with very low mileage. While encountering issues with updates can be frustrating, following this step-by-step troubleshooting guide should help you resolve most problems. Consult the Uconnect Handbook for detailed instructions. Feb 16, 2020 · Hi, it sounds like your Uconnect system needs to be updated. Jul 3, 2024 · If you’re a Jeep or Chrysler owner and have encountered the “Uconnect Update File Not Supported” error, you’re not alone. When I go to the website and type in my VIN, you see the 3 blinking dots for a while, then nothing happens. Apr 4, 2025 · Outdated phone software can cause compatibility issues with Uconnect. Apr 15, 2023 · So I go to the Uconnect web site, enter my VIN and Uconnect says my Durango has the most up to date software, no update available. Jan 14, 2019 · A dealer can check and potentially replace the USB hub intermediary connector. Next I Disconnected the battery (-) negative cable. Find information about system updates, bluetooth, & more. 4 When I am driving the truck, the map does not refresh on it as the truck is in motion. Jul 3, 2022 · Warranty Claim on 2021 Dodge Ram Laramie Longhorn at Hillsboro Ram. Uconnect is specifically designed to work with the iPhone 5 and newer models. Nov 2, 2024 · If your Uconnect WiFi Hotspot isn’t working, start by checking your subscription status and ensuring you’re in an area with good signal. 7K views 3 replies 3 participants last post by ttsitouridis Aug 31, 2017 T Oct 13, 2024 · Got this update yesterday on my 2025 Ram 1500 can’t tell what was really new. Another common reason is that the Uconnect system does not have a strong enough signal to connect with your phone. 2018 RT with Uconnect 7" screen, but same thing has Learn about the possible causes and remedies for a UConnect touch screen not working, including causes and solutions. The tutorials I've read say an update screen should appear but it doesn't. It's just horrendous software, and the dealer can't really do anything to help you. The update should start automatically. 45. You're looking at Mar 26, 2020 · My uconnect had an update which was related to media and rear camera. When I removed the USB flash drive, I was constantly prompted to "Please Insert Update USB". Ive been dealing with the 8. This system is quite interesting for users. I told it to go ahead and do the update. After the scheduled update--not really sure it actually happened, the backup camera stopped working. Oct 31, 2024 · I got one on Tuesday that said a "Uconnect Box" update was available. Feb 12, 2025 · Identifying Uconnect System Errors and Using Diagnostic Tools When Uconnect refuses to pair, sometimes the problem isn’t visible on the screen. Fingers crossed. I typed my VIN into driveuconnect. Jun 12, 2017 · In the same update they bricked the cellular cards, so lots of peoples GPS and cellular stopped working after, I also enjoyed a 1-5 minute startup delay randomly on my uconnect after that update, no backup cam, no seat heater/cooler, limited a/c control. It’s not just annoying—it’s downright frustrating when technology that’s supposed to make driving easier becomes another roadblock. Mar 18, 2025 · You’re not facing this frustrating problem alone. Aug 10, 2018 · After the Failed Uconnect 8. Apr 24, 2025 · The Dealer put their hands up and said, "Not our problem, it was already not working right because you brought it in. This is the Uconnect® support page for Jeep vehicles like the Jeep® Wrangler, Gladiator & Cherokee. Jeep UConnect screen issues are surprisingly common, affecting thousands of drivers across multiple model years. Apr 4, 2025 · When your Uconnect system flashes that dreaded "phone not available" message, it can throw a wrench in your entire driving experience. 48) I lost my duel climate control, it doesn’t display the hvac temp in the top left or right anymore just a red/blue line with an arrow…the right side (passenger is gone) also May 19, 2023 · There’s definitely an option to connect to home wifi for updates but it didn’t work for me. 01 are currently available on driveUconnect. The CarPlay button itself just completely disappeared from my Apps page and won't engage my phone into CarPlay. * **Hardware Issue:** The USB media hub itself may be defective, requiring replacement by a dealer. From blank screens to Bluetooth connection failures, Uconnect issues can be frustrating and confusing to resolve. Oct 10, 2019 · Hi everybody, I tried to update Uconnect using a USB flash drive 32 Gb from Monday to Wednesday just failed all 3 days update stopped at unit 11. Find out how to solve this issue quickly and without hiring any professionals. Apr 27, 2022 · Just jumped in my truck and noticed my uconnect started to update automatically and now that it’s updated (uconnect t25. Yesterday, I noticed that there was a new map update in Mar 2024 (prior Apr 13, 2022 · UPDATE I received a new unit, and it solved the main problem I was experiencing of all the left hand speakers not working. After updating uConnect 12 system, Nav won't update, and I lost access to in-vehical SOS and Assist button along with Online Nav Search and Voice Search. Aug 3, 2023 · The Most Common Reasons and Possible Solutions for Uconnect Theater Not Working Issue Troubleshooting the Chrysler Pacifica Uconnect Theater not working issue, along with other Chrysler models, is not that difficult. Aug 6, 2024 · My Uconnect system began to update itself while I was driving this morning. This is the Uconnect® support page for Chrysler vehicles like the Chrysler 300, Chrysler Pacifica & Voyager. Nov 26, 2023 · If your Uconnect system is stuck in a loop, repeatedly asking for a USB update or failing during the update process, try the following: * **Follow the correct update procedure:** Uconnect updates require specific steps, including opening/closing doors in a particular sequence. com and it said I did not need an upgrade. Uconnect is one of the most popular in-car infotainment systems on the road, but Bluetooth connection issues can be frustrating. Learn how to reset Uconnect® with Hendrick Dodge Cary! Nov 10, 2023 · Carplay also stopped working for me after the IOS upgrade. See full list on jeepmaven. Update message said updates for new features and bug fixes. Helpful tips for Jeep owners too! Apr 6, 2023 · Troubleshooting Jeep Uconnect issues? Jeep Auto Care offers solutions for navigation, entertainment, and communication problems. Oct 20, 2021 · Hello to our Ram Brand enthusiasts-- We've been noticing some conversations surrounding potential resets/reboot options for your Uconnect 5 systems and we wanted to make these instructions easily accessible to all of you. View attachment 9071 Then at some point, you will get a pop up that says "Mandatory UConnect Update Required", Please make sure your vehicle is going to be parked or not driven for an hour and it asks you Feb 16, 2021 · anyways, UConnect seems the 4 and 5s all start acting up with the Samsung's in bluetooth mode. Sometimes the system recognizes it when I start the car, and sometimes it doesn't. When I plug it in with my vehicle running, nothing happens. Show Less Submit iStock. Feb 1, 2025 · @Infotainment uconnect is saying mine is outdated, and it will not update over the air because their explanation is it missed an update and will not update, my current version is 20. There appear to be some conflicts in function since the WiFi hotspot won’t work when you’re connecting to WiFi Ram won’t let you leave it in “client” mode which is what your WiFi needs to be in order to connect automatically. Sep 24, 2023 · Is your Uconnect CarPlay not working? I have solutions that will help you fix it. All of this is broken. com Mar 18, 2022 · Hello all for those of you still trying to update Uconnect software unsuccessfully after many many failed attempts I finally was able to install my software this morning I've been spinning my wheels for months trying to figure out what I was doing wrong and why I was having so many issues on my Mar 23, 2017 · So, a few weeks ago, I tried to to update both my UConnect system as well as the Garmin GPS on my '14 Rubicon. If that doesn't fix the problem, call uconnect with the assist button (not sos) in your DD. I did the reset (not the factory reset) 2-3 days ago and obviously they didn't return immediately, so I am unsure if the reset did it or if they would have eventually reappeared on their own without the reset. Did uConnect tell you to update the firmware? Not all radios in the later RB5 series were flagged. The files for software level 18. If so, you will be able to download the software to a USB and update your vehicle at home. It was a bit nerve wracking when you consider how touchy our vehicles are electronically with the OTA's, etc. Well I Figured I would try to update and see if that would fix the problem. Get help now! Feb 13, 2017 · It is an update for the navigator firmware, it is not new maps. com You then format a thumb drive etc. 4 after software update failed. " I didn't want to deal with a factory unit again because I'll just have the same problems down the road. How can you see what was really updated? Nov 11, 2023 · Fast forward three weeks after the Uconnect Box Update and ALL data flows via the cellular connection are dead! In-vehicle Wi-Fi, live traffic, weather, current fuel prices, SXM connected profile, SXM Platimium channels that pull through the internet only not satellite, and activated services do not work! Nov 24, 2021 · Just purchased a 2022 ram rebel g/t night edition with the 12 inch uconnect system a few days ago. 19 and needs to be updated to the 40. Restarting the Uconnect system, checking for software updates, and resetting the WiFi settings can often resolve the issue. If they really wanted to improve them: (besides fixing the glitch) Aug 29, 2024 · After updating the Uconnect system on my Jeep Wagoneer, I noticed that some features started acting up, particularly the screen and speakers during calls. Learn how to update Uconnect in your vehicle. Note that updates Nov 14, 2022 · 7 month old 2022 Ram 1500 owner here. com using your VIN. This is the Uconnect® support page for Ram trucks and vehicles like the Ram 1500 & Ram 2500. Even FCA needed 3 days before they finally saw my vehicle vin was linked to me, so I could get them to send me the owner's manual. Removing it and re-inserting sometimes work and sometimes needs to be done repeatedly. Ensure the USB drive is the only device plugged in. a week ago I called a ram toll free number that told me to update my uconnect to solve the May 24, 2024 · As a result, Apple recommends that your iPhone be updated to the latest version of Apple iOS to help ensure a trouble-free experience. Thus, they have a long tutorial - you are taking Latest Software Updates Is your Uconnect ® system as up-to-date as possible? Check if you’re ready for an update and get the latest software to ensure your Uconnect system is functioning at peak performance. CarPlay was working great up until this morning. I've just bought a car that has an onboard computer with UConnect. Freezes up, reboots at random, parts of the system not working such as rear view camera delay. So, keep checking for updates in the app store from time to time. USB Installation error "Sierra Wireless: bolo file install failed". Sep 2, 2024 · Uconnect is not working issues might include Uconnect App not working or Uconnect App not connecting to your infotainment system or Uconnect services. Random restarts, audio cutting out, screen going blank, etc. Don't bother spending money to fix Experiencing Uconnect not working in your vehicle? Follow our comprehensive troubleshooting guide with step-by-step solutions to fix common issues and get your system running again. This or something like this will stay on screen all the time its working, not blank. Jan 12, 2021 · Mine was from a half installed Uconnect update. Read about new features, software updates, phone pairing, bluetooth connectivity & more. Apr 25, 2025 · Uconnect not working has been a popular complaint lodged by users over the last few years. If you run into connection problems, verify which iOS version your device currently uses and then update your iPhone if possible. The trailer towing gauges have a cycle of working, not working, working - but showing different gauges than the last time they worked. Not sure if there was a radio update that didnt finish- This is my current software version and app version. I tried everything on it Updated Software, etc. Just follow these easy hacks carefully to fix this issue: Tired of dealing with update errors on your Uconnect software? Fed up with the security risks and bugs that come with outdated software? Look no further! Nov 26, 2018 · Android Auto Not Working / Uconnect Update Jump to Latest 14K views 2 replies 3 participants last post by jfire72 Mar 5, 2019 T Aug 16, 2024 · So 6 months ago, I tried to update my UConnect Maps and was surprisingly successful. Mar 5, 2021 · I have a 2014 Express and am trying to update the Uconnect. The update appeared to work as it should, but Jul 25, 2025 · The Uconnect system serves as the central hub for your vehicle’s entertainment, navigation, and communication features. I let it finish its installation and now it's just stuck in a reboot loop -- the Jeep logo appears along with the information screen that says "loading," then after about a minute the screen goes black for about 5 Oct 15, 2020 · I keep a thumbdrive with music plugged into the USB1 port in the console. Check for and install any available updates for your smartphone before attempting to reconnect. No hands-free calls, no music streaming, and no navigation guidance—just frustration. Also having an issue with Sirius Radio, I have favourite artists set and when it pops up saying one Jun 2, 2023 · Uconnect device not supported is now a frequent problem for uconnect users. Read about system updates, FAQ & more. Most will be "fixed" with over the air updates as time goes on. D7 first? It doesn't bring anything significant to the table, by the way. 11. Let’s dive into why your Jeep screen isn’t working, what you can do about it now, and how to get it fixed properly—possibly at no cost to you. I cant enable Sport now. Find information about system updates, voice commands, & more. Alison RamCares Mar 20, 2025 · Common Uconnect Issues Fixed by a Hard Reset A hard reset can fix a surprising number of problems, including: Bluetooth connectivity issues Frozen or black screens CarPlay or Android Auto connection problems Navigation errors Backup camera malfunctions Audio system glitches System slowdowns or lag Failed updates Important Precautions Before Resetting Before you perform any hard reset procedure Aug 27, 2017 · UConnect not working Jump to Latest 9. $2500 for an updated Uconnect with wireless carplay also sounded dumb for my 4th vehicle so I decided to go aftermarket. One of the most common reasons is that the system is not properly paired with your phone. I've downloaded the update and extracted to a USB drive. * **Software Update:** Check for available Uconnect software updates, although the release notes may not specifically mention USB fixes. On select MY13 vehicles and beyond + Jan 10, 2022 · The Uconnect app, when doesn’t work, most of the time has a compatibility issue due to being outdated. Need Customer Service? We're here to help. While we'll continue to provide these instructions as needed on the Mar 7, 2021 · To update your Uconnect software on a 2015 Grand Cherokee, download the update file from driveuconnect. www. And I suspect that your dealer wants to sell you a map update. are the most frequent causes behind the Uconnect wifi hotspot not working issue. Sep 2, 2024 · Uconnect Update Not Working – Possible Reasons and Fix Over the past few years, I have had my fair share of failed Uconnect updates, the good thing is that at each failure your Infotainment system will try to help you diagnose what the problem is, for example, you might get a pop-up message or a screen response. Feb 5, 2017 · All Activity Home Dodge Journey Modifications & Technical Forum Audio, Infotainment Navigation, MyGig, UConnect, etc. An online search indicates the Ram Uconnect System has a very large number of 4 days ago · If your Chrysler Pacifica’s Apple CarPlay isn’t working, you’re not alone. lglv lxhai gido cskfh tty vipju lnhfyhd rqij mathryh cypyn uvacj mwgz moscql secyf hxra