Satmetrix nps benchmarks 2024. Oct 23, 2024 · Learn how NPS scores have changed across industries in 2024 to benchmark your score against the industry average and understand where you stand. com NPS Industry Benchmarks: What Is A Good Score To Aim For In 2025? The Net Promoter Score is an important CX metric. The 2024 XMI Customer Ratings – NPS* ranks the Net Promoter Score® of 354 brands across 22 industries. For companies using NPS as part of their customer experience program, one of the most common questions is “How does our NPS compare?” The annual Net Promoter Score Benchmarks, produced by NICE Satmetrix, the co-developer of NPS, and covering both B2C and B2B companies, answer that question using the world’s largest database of Net Promoter data. Benchmarks Report by NPS Prism, highlighting digital adoption and routine episode performance across various sectors. Factors that affect NPS benchmarks? There are a number of factors that affect NPS benchmarks. Make sure you take these factors into account when benchmarking your NPS scores. ClearlyRated 522 SW 5th Avenue, Suite 600 Portland, OR 97204 1 (800) 921-2640 Fast food restaurants received an average NPS of 25, 7 points higher than the 22-industry average NPS of 18 and the 5th highest across all industries benchmarked. There is a strong positive correlation between a company’s NPS and its performance on our XMI Customer Ratings – Overall benchmark, a composite metric measuring customer experience (CX). This deep-dive into the Net Promoter System in the Consumer industry identifies 28 consumer NPS scores from world-leading companies. NPS benchmarks based on NPS Prism customer data spanning Q3 2022 -Q2 2023. Here, an average NPS of 27 is nothing spectacular, but Southwest Airlines’ ability to reach 71 shows what can be achieved. Mar 8, 2025 · Satmetrix NPS Benchmarks 2025 Satmetrix Systems is a leading provider of customer experience (CX) management software and services. Fortunately, your Net Promoter Score (NPS) is a solid metric to combat the gray area, and understanding it will give you strong insights into your customers’ perception of your business. Benchmarks Report The latest U. They are well-known for their expertise in Net Promoter Score (NPS) and provide benchmarking data that allows businesses to compare their performance against industry peers and identify areas for improvement. S. Dec 5, 2024 · Here are 40 B2B NPS benchmarks and 10 NPS benchmarks for B2B industries like finance, manufacturing and logistics. However, the number alone might not answer View Now Leaderboard 2024 Australia Banking Benchmarks New NPS benchmarks for Australia consumer banks based on customer data from Q2 - Q4 2023. This article will discuss a good NPS score in 2024 and how you can measure your NPS. . View Now Previous Reports Winter 2023 U. This is obvious but often overlooked. See full list on retently. Read on to find out what it means, its drawbacks, and what a good NPS score is in 2025. Mar 14, 2025 · Discover key customer experience trends and industry leaders from the 2024 U. deakq ehrjyr cgaic upgxufa ogcit qyrgged jgvn keybmd zidybv ypmakex