Merchant and mills wholesale customer service How to contact us. We will get back to you very soon! By contacting our company, you consent to receive informational text messages. Resources. I promptly emailed their customer service with a pic of both the order slip as well as the fabric delivered and received a swift reply (within the day) that the correct colour would be sent as soon as possible. Attn: Returns, Merchant & Mills, Unit 8, Rye industrial Park, Harbour Road, Rye, TN31 7TE, UK. Standard message and data rates may apply. ** All pricing on the trade website is NET of VAT - VAT at the standard 20% is added to all GB orders ** International orders are subject to tax at the country rate on arrival of goods. . We create timeless and beautiful sewing patterns, fabrics, notions and ideas for a better world and a better Merchant & Mills trade is open Mon-Fri (not weekends, or Bank Holidays). I received the correct order yesterday. Do you accept returns on scissors: Scissors can be exchanged or refunded at your shipping cost. Items must be returned within 7 days of receipt of your order. Information. If you have any questions about your return you can email [email protected]. You can opt out at any time… Who we are. New Customer. Contact Us Call us toll-free at (888) 288-3816 or simply fill out the contact form below to send us a quick message. Registered VAT number is GB116111272. Sustainability. returning customer Register to create an account Please make sure to read the Contact / General Information and Shipping Information - these sections answer most commonly asked questions - for further queries please contact [email protected] When it arrived, my joy turned to dismay when I saw that the wrong colour had been sent. Merchant & Mills Limited registered in England and Wales with company number 07559928. Registered office is located at Unit 8, Rye Industrial Park, Harbour Road, Rye, East Sussex, TN31 7TE.